FREQUENTLY ASKED QUESTIONS

In most cases, this is due to 2 root causes:

• A third-party app is interfering with your alarms. Usually, these are apps labeled as cleaners/optimizers/boosters such as CCleaner, Clean Master, Greenify, DU Booster, etc. Please make sure to remove/disable these kinds of apps or add Viking Alarm App to their exceptions rules (if they have one).
• Some Android devices come with battery-saving features that may suspend/kill some apps or disable their background tasks (alarms) in order to save battery life.
  Luckily they usually include some sort of whitelist where you can add your apps to prevent this behavior.
  The app will warn you about some of these battery saving options and take you to the app-whitelist.

Your best bet is to visit dontkillmyapp.com which has a very detailed, and up to date guide on how to solve these kinds of battery-saving problems.

Here are a couple of things that you can try:

• Turn the app's fade-in seconds setting to zero. This will make sure that the music stays at the specified volume at all times.
• Make sure the volume slider from the Settings screen is maxed out:
  
• There is also the device's volume that affects all apps. There are usually 4 device-sound channels: media, call, ring, and alarms. Each has their own volume level, but the app uses the alarms channel for audio music and the media channel for video music (YouTube).
  Make sure that both the alarms channel and media channel volume slider is maxed out:
  
• Try a different song.
  Maybe the particular song you chose has a playback problem in your device and that is causing troubles.

The app can be used for free and you won't get charged for playing/streaming any of the songs.

The only time you will need to pay for anything in this app is with the items/subscriptions available on the Shop screen, which are optional.

No, the Android system does not allow any app to programmatically turn on the phone. This means that your device must be turned on in order for the alarms to go off.

Simply press the 'triquetra' button at the bottom center of the Alarms screen and a pop-up menu will appear.
From there you can choose your alarm type:

• Time alarms:
  Your regular alarm that will go off just once (next time that the set hour and minute are reached in the future).
  You can also enable repetition for any given day of the week (see this question). Good for waking up every morning, daily reminders, etc.
• Date alarms:
  Like time alarms, but will go off only once at the specific time and date that was selected (no repetition). Good for remembering certain events such as birthdays, anniversaries, deadlines, etc.

Once you select your alarm type, just choose the desired date/time when you want the alarm to go off.

The following video shows you how to create both types of alarm

Once you have created an alarm you just tap on it in order to select it. You will notice that it expands and centers itself on the screen. From there just tap on the text that shows the current alarm song (default one is Gjallar) and the music selection menu will open.

You can then select the artist/band that you want, then tap on any of the songs and when the item opens just tap on the select button.

Check the following video for further reference:

First, make sure that your alarms are indeed disabled. The Vegvisir image (round viking symbol) should be colored gray (instead of white) and be slightly transparent. Also only the outlines of the 'diamond' shape above the 'Enabled' tag should be visible (empty inside).
In some rare cases, some alarms could still be scheduled in the system even after the alarm has been deleted or disabled. In these cases, restarting your device should fix it.

If you have already tried this and you still are facing this issue, uninstalling and re-installing the app will solve it (note: you will need to re-configure the settings and create your playlists again).

First, tap on the desired alarm in order to select it. It should expand and show additional options.
At the very bottom there should be a cross button (X). Pressing that button will delete the alarm (after confirmation).

You can check the following video for further reference:

All purchased items are linked to the Google account used to purchase them. As long as you were logged in to the Google Play Store with that same Google account when you downloaded the app again, then the purchases should be available to restore.

To restore the purchases, go to the Shop screen and then tap on the Restore purchases text button, located just above the navigation bar.

Note: you might need to wait a couple of hours and restart your device in order for these changes to take effect.

You can create playlists from the music selection menu, by pressing the round button at the bottom of the screen. A pop-up menu will appear where you need to enter the playlist name.
Finally, press the 'create' button to add your playlist.
Note: You can only have 2 playlists by default. If you wish to create more playlists, please purchase the playlist upgrade on the app's shop.

Creating a playlist:

First, tap on the desired alarm in order to select it. It should expand and show additional options.
At the top-center of these additional options, there should be a 'diamond' shaped button with an "Enabled" tag. Tap that button to enable/disable the alarm.
When the alarm is enabled, that diamond button should be filled and when its disabled only the outline should be visible. Also, when it's disabled the Vegvisir image (round viking symbol) should be colored gray and be slightly transparent.

You can check the following video for further reference:

You will need to create an alarm of the "time" type. "Time" type alarms are alarms which can be set to go off just once (next time that the set hour and minute are reached in the future), or if you tap on any of the weekdays, it will enable repetition for that day of the week.
So for example, let's say you create an alarm and want it to repeat on Mondays and Wednesdays. Just select the alarm and tap the Vegvisir image (round viking symbol), below the text that says "mon" and "wed". You will notice that both the day text and the Vegvisir 'branch' thats below that day change color.
As long as the alarm remains enabled, that alarm will repeat every Monday and Wednesday.

The following video shows how to enable repetition from Monday to Friday for the selected alarm:

Please send us your song requests via the contact form in the “About” screen of the app. We will try to include them in future releases.

Ads in the app are served by Admob which is owned by Google. So we don't directly choose which ads are shown, but Google does. You can try adjusting your Google ads settings as described here

If you prefer an ad-free experience altogether, there is an Ads Removal upgrade available on the shop screen. Or you can just get any of the subscriptions which will also remove the ads.